Privacy Policy

Privacy Policy

This Privacy Policy outlines how Sleepless Hosting collects, uses, discloses, and protects the personal information of users who access our online hosting services. We are committed to safeguarding your privacy and ensuring the security of your personal information. By using our services, you consent to the practices described in this Policy.

1. Information We Collect

1.1. Personal Information: When you register for our services, we may collect personal information such as your name, email address, phone number, street address, and IP address. We collect this information for identification, contact, payment processing, and account management purposes.

1.2. Payment Information: If you choose to subscribe to our paid services, we may collect and store payment card information or other financial details necessary to process payments and fulfill your orders. We handle this information securely and in compliance with relevant payment card industry standards.

1.3. Log Data: When you use our services, our servers automatically record certain information, including your IP address, browser type, operating system, referring/exit pages, and timestamps. This information is collected for system administration, analytics, and troubleshooting purposes.

1.4. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience on our website and improve our services. These technologies collect information about your browsing activities, preferences, and device information. You have the option to manage cookie settings through your browser preferences.

2. Use of Information

2.1. We use the collected information to:

a. Provide, maintain, and improve our hosting services;

b. Communicate with you regarding your account, inquiries, and service-related updates;

c. Process payments and fulfill your orders;

d. Customize and personalize your user experience;

e. Monitor and analyze usage patterns and trends to enhance our services;

f. Comply with legal obligations and enforce our rights and policies.

3. Information Sharing and Disclosure

3.1. We may share your personal information with trusted third parties for the purposes mentioned in this Policy. These third parties include:

a. Payment processors to facilitate payment transactions;

b. Service providers who assist us in delivering our services and perform related functions;

c. Legal and regulatory authorities, if required by law or to protect our rights and interests.

3.2. We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

4. Data Retention

4.1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

4.2. If you no longer wish to use our services, you may request deletion of your account and associated personal information. However, please note that certain data may be retained for legal or legitimate business purposes, such as complying with contractual obligations, resolving disputes, or enforcing our policies.

5. Data Security

5.1. We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission over the internet or electronic storage method can be guaranteed to be 100% secure.

6. Third-Party Websites and Services

6.1. Our services may contain links to third-party websites or services that are not operated by us. This Policy does not cover the practices of those third-party websites or services. We recommend reviewing their privacy policies before providing any personal information.

7. Children's Privacy

7.1. Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that we may have inadvertently collected personal information from a child, please contact us, and we will take appropriate measures to delete such information.

8. Changes to the Privacy Policy

8.1. We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Policy on our website or through other reasonable means. We encourage you to periodically review this Policy for the latest information on our privacy practices.

9. Contact Us

9.1. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through a ticket on either Discord or the ordering panel.

By using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.